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Sprockets
Think of our blog as a window where you can see what's new with us, our clients and the demand creation world we operate in. To close the loop between advertising and sales, we find ourselves in interesting places: cornfields, laboratories, retail stores, bank lobbies and more. Enjoy our tales. Be sure to share yours.

Category Archives: Financial Services Practice

Targeting & Qualification: Identifying the best candidates for maximum ROI

This is the second in a series of posts telling more about the services we offer clients in the agriculture, financial services and healthcare industries.   Next week, we’ll cover “Lead Generation.”

Look.  This isn’t rocket science.  To grow and be profitable, your business has to either retain customers or acquire prospects.  Which means, step one, you’ve got to reach them.  But how?

Buying a list isn’t the solution.  Mailing to your entire customer base isn’t the solution.  Asking your sales force to follow-up on every tradeshow lead isn’t the solution.

Sure, all of these are a “start,” but none is the solution.

A solution has to be smarter than all that.  More effective.  And more profitable.

At Technekes, we give your marketing efforts the greatest possible chance of success, not only by appropriately targeting your audience, but further refining your efforts by qualifying and scoring your customers and prospects.

By qualifying your leads and lists and databases, we help you maintain your credibility by mailing to accurate addresses.  We make sure your efforts aren’t wasted, by ensuring that you’re reaching the real “decision-maker” on an account.  We then score customers and prospects, and lists and leads to find out whether they are genuinely in the market, and, better still, where they are in the decision process.  We’ll even rank them, so you can prioritize and know who is most likely to buy.  You’ll know who to reach out to first and where you’ll find the best success.

Yes, this all takes more effort, but we do it every day here at Technekes.  It’s not rocket science.  It’s just rock solid marketing, giving you rock solid results.

Marketing Strategy: Ideas That Lead To Actual Results

This is the first in a series of posts telling more about the services we offer clients in the agriculture, financial services and healthcare industries.  The topic this week is “Marketing Strategy.”  Next week, we’ll cover “Targeting & Qualification.”

They say a great idea doesn’t care who had it.  To that, we’d add that a great idea isn’t great unless it can actually be executed.  That’s when a simple idea is elevated to “strategy.”

Don’t get us wrong — we love brainstorming.  Sitting with clients and associates and kicking around ideas is one of the great parts of our job.   Ideas, though, are one thing.  Strategy’s more complicated.

Lots of people and vendors and agencies can come up with integrated marketing ideas.  But the ability to take an idea, execute it and watch it bear fruit?  That’s complex and multi-layered and challenging.  That requires an insight into the data, an ability to integrate seemingly disparate marketing channels and a depth of industry expertise most agencies can’t offer.

That’s strategy.  And that’s what we offer at Technekes.

We understand the many components required to develop and execute a sound marketing strategy.  We know how to loop in all the people who have influence over a sale.  We understand the importance of sharing information.  And we’d never overlook the necessary role of the sales force.

We even provide internal pressure-testing, to evaluate your strategy before — not after — your program is executed.  Then, we’ll assess your strategy as it is executed, to ensure that it is on – and stays on – track.

Sound like a good idea?  Or better yet, a good strategy?

Let us put one together for you.

Going From Good To Better To Best

Of all the responsibilities a manager faces, one of the most universally dreaded has to be annual planning.  This is particularly true in today’s marketing and sales environment, where it seems as if no resources are left to be trimmed, but still, we are all being asked to shave a little here, shear off a little there, and ultimately, lop off some line items altogether.

What if, though, we viewed the process as an opportunity?  What if we dwelled less on what has to be minimized and instead, looked more closely at where our successes were in 2010?  And then, what if we took those successes – refined and expanded on them in 2011 – without allotting more time or money or resources?

Impossible?  Not really.   All that’s needed is a different perspective.  And the right partner.

Think of it this way:  A large, productive piece of equipment can sometimes be enhanced not by adding more, large pieces of machinery, but instead, one small, well-fitted, hard-working cog.

With the torque generated from that one small, but significant mechanism, your 2011 marketing campaigns might be orchestrated into a single, ongoing program.  Your customer communications can be turned into customer conversations.  Your successful single channel efforts can be expanded into multi-channel programs, which multiplies ROI.

It all begins with an honest conversation and a willingness to look at all your various efforts and programs and communications.

The pieces are there.  So let’s look at them, and then, put them back together – but differently.  Let’s not spend more.  Let’s spend better.  Let’s not work more.  Let’s work smarter.  Let’s go from good to better to best.  It’s what we do every day here at Technekes.

The Clear Road To ROI

Let’s say you’re planning a cross country road trip.  Which navigational tool would you prefer:  an outdated, unwieldy paper map, or an up-to-the-minute, slim GPS?

The GPS, right?

Let’s now say you’re embarking on a sales support initiative.  Which tool would be more useful:  a comprehensive, mind-numbing, after-the-fact report, or a real-time, constantly monitoring dashboard?

A well-designed dashboard or scorecard is your program’s GPS.

It lets you “know now.”

The information you need to make informed decisions is, like a GPS, at your fingertips.  Not only can you monitor – in real-time – your program’s progress, navigating any bumps in the road, but you can immediately answer the two inevitable questions of any journey:  “How much longer?” and “Are we there yet?”

Here’s an example.  We recently conducted an eight-week pilot program for a leading business services client.  A day and half into the program – just 12 business hours in – we could see that results were flat.  Absolutely unexpected and unacceptable, but also correctible.  By quickly assessing the situation and making a few adjustments, we were back on course by the end of the third day of the campaign.  We actually achieved the program performance goal after only four weeks.  Were we surprised?  No.  Remember, we were monitoring leading indicators in real-time.  We knew the answer to “how much longer,” and our client knew we had a winner.

For any sales support program, the destination is obvious – ROI.  Are you there yet?  Do you need a real-time GPS partner?  Let’s chart a course together.

What Are Your Customers Saying?

It is almost always more profitable for marketers to retain and grow an existing relationship than it is to establish a new one.

This said, it is a primary responsibility of client relationship managers – and of the marketers that support them – to collect, understand and respond to voice of customer (VOC). With a disciplined VOC process in place, higher customer retention rates are achieved, and deeper, more profitable relationships are secured.

As part of a customer outreach program for a leading financial institution, when securing sales appointments for Business Bankers, we have been able to complete short, needs-revealing surveys among more than 70% of the Decision Makers we engage on the phone.  On scale, hundreds of times each day, we ask, listen and record actionable VOC for the Business Bankers.  This enables them to engage in meaningful, relationship-deepening client engagement. This VOC exercise is a key element of our ability to extend the reach and impact of these Business Bankers – and support a 5X Net ROI for our client.

“What are your customers saying?”  Let’s find out.